Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) addresses, login credentials, password, name, address, contact information, payment information, purchase history, and personal information where required. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Information may be collected directly through you and/or collected automatically through monitory tools.

How do we collect information?

When you email us, message us through a contact form, subscribe to our newsletter, book a session, and/or complete a transaction on our website, as part of the process, you imply consent allowing us to collect any personal information you give us such as your name, address, email address, phone number, and/or payment information. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

To provide and operate our products and services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To comply with any applicable laws and regulations.

How do we store, use, share and/or disclose your personal information?

Emma Hayes website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All payments on the website are made through Stripe or PayPal where applicable. Both companies process your data on our behalf. Further information on the measures they take to protect your data can be found here:
https://stripe.com/us/privacy/
https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Your information will only be shared under the following circumstances:

Compliance with Laws.
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate or take action against any user involved in fraudulent behaviors on our website, violations of our policies, or any illegal activities in which we are involved.
Third-Party Services (such as payment processing). Please note we do not share, sell, trade, or disclose any of your personal information to third-party vendors.
With Your Consent.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We use cookies on our website to provide you with a seamless website experience. We store login information, contact information, and/or payment information. Wix Bookings and Wix Store also use cookies on our website. Both Session (Transient) cookies and Persistent (Permanent or Stored) cookies are used.

How can our users withdraw their consent?

If you don’t want us to process your data anymore, please contact us at hello@emmahayes.co.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated here and/or by email.

Questions
If you would like to contact us in regard to our policies or your personal information, you are invited to contact us at hello@emmahayes.co.